DCENT Wallet has warned users to move their assets after detecting abnormal transfers involving its App Wallet, while the company investigates the cause and scope of the incident.

In a September 16 notice on X, DCENT said it detected abnormal asset transfers involving the DCENT App Wallet and launched an urgent investigation. The company said its initial findings indicate that the issue appears to be limited to the App Wallet.

DCENT has not confirmed how the transfers occurred, how many users were affected, or how much cryptocurrency was involved. The company said it would provide further updates after determining the cause, the scope of the impact, and the required response measures.

DCENT Urges App Wallet Users to Move Assets

DCENT strongly recommended that users holding any amount of assets in the App Wallet transfer them as soon as possible to a secure hardware wallet or another trusted wallet address.

The warning also applies to users who use the same mnemonic phrase for both a DCENT App Wallet and a hardware wallet.

This recommendation goes beyond asking users to check whether they have experienced an unauthorized transaction. DCENT is advising affected users to move their assets even if they have not yet noticed unusual activity.

The company has not said that every App Wallet has been compromised. Its current statement only says that abnormal asset transfers have been detected and that the issue appears to be limited to the App Wallet.

Hardware Wallet Users Could Also Be Affected

DCENT’s warning about reused mnemonic phrases is particularly important for users who have created both an App Wallet and a hardware wallet from the same recovery phrase.

A mnemonic phrase is the recovery phrase used to restore a cryptocurrency wallet. Anyone who obtains the phrase can potentially recreate the wallet and authorize transactions without the original device.

Because DCENT specifically included users who share a mnemonic between the App Wallet and a hardware wallet, those users should not assume that moving funds from the App Wallet alone resolves the risk.

Users should instead follow DCENT’s official instructions and move assets to a wallet generated with a different secure recovery phrase where appropriate. Users unsure what to do should also contact DCENT customer support through its official support channel for guidance.

Users Warned About Fake Recovery Messages

DCENT also warned users to watch for scams while the investigation is underway. The company specifically told users not to send assets to wallet addresses provided through direct messages or unofficial channels. It also warned users not to click links or follow transfer instructions from unverified sources.

This warning is relevant because security incidents involving crypto wallets can create opportunities for impersonation scams. Attackers may pose as wallet support staff and claim they can recover or protect affected assets.

DCENT’s official support guidance similarly warns users about impersonators on platforms such as X and Telegram and says the company will never request recovery words, PINs, or other private information.

What Comes Next

DCENT’s investigation will need to determine how the abnormal transfers occurred, whether the issue is confined to the App Wallet, and how many users or assets were affected.

The company has not yet disclosed a confirmed attack method, loss figure, or total number of affected wallets. Until those details are established, claims about the cause or scale of the incident should be treated as unconfirmed.

DCENT said it will provide further updates through its official channels once it has confirmed the cause, scope of impact, and necessary response measures.

What This Means for You: If you use the DCENT App Wallet, move your assets to a secure hardware wallet or trusted wallet. If you reuse the same mnemonic phrase, follow DCENT’s security instructions. Never send funds to addresses provided through DMs or unofficial channels, or share your recovery phrase or PIN.